FAQs

How much does it cost to use #gifted?

We’ve got great affordable plans for all company sizes. You can see the subscriptions at hashgifted.com/pricing

Can I gift as many people as I want?

You sure can! There’s no limit to the number of people you can gift on any collaboration campaign.

Do I own all the content that an influencer shares about our brand?

You can repost the image on your own social media channel as long as the influencer is credit. If you want to boost the post, or use it for any other online advertising or traditional marketing (flyers, posters, etc) you can licence the images straight through our platform. Easy!

Can I use it to get written reviews on our website or amazon?

You absolutely can! Building up positive reviews of your product or service is a fantastic way to use #gifted.

Do they need to disclose that the product is gifted?

We always recommend using #gifted on any social media post related to a product or service that has been provided to an influencer for review. It’s always best to check the requirements in your country regarding disclosure for advertising.

What countries do you operate in?

#gifted is designed to be used world over.

Can you guarantee that the person will do a post or review for gifting only?

The great thing about #gifted is instead of you sliding into someones DM’s and then hoping for the best, influencers in #gifted apply for your gifts, so you know the genuinely like what you have to offer! All influencers in #gifted receive reviews for the campaigns they collaborate on, and if they receive 3 low star ratings they’re no longer allowed in our community.

Do I get to choose who I gift?

You sure do! You’ll be able to see all the influencers who are interested, view their profiles, their past reviews from brands, engagement rate, content, and so much more. They’ll even write you an application message as to why they want to be gifted! Then you pick the people who best align with your campaign goal.

How will I know who’s posted or done a review?

We make that super simple by showing the content on the ‘Content’ tab of your gifting offer. Never miss a post again, or do that #awkward chase up and then realise they’ve already shared!

How many people can I gift on each offer?

There’s no limit to the number of people you can gift on any collaboration campaign. Most clients gift over 20 creators per gifting opportunity, but the number is totally up to you!

Where can I use the content that the creators post?

You can repost the image on your own social media channel as long as the influencer is credited - simply tag them in the post. If you want to boost the post, or use it for any other online advertising or traditional marketing (flyers, posters, etc) you just need to compensate the creator in a fair way, and you can licence the images straight through our platform. Easy!

Are creators guaranteed to post if I gift them?

Gifting is a great way to get brand awareness and content, but it is not a paid engagement where you get to dictate exactly what the creator posts, or exactly when. That would be a paid campaign (head to theright.fit for that!). You may have done gifting previously through a PR agency, or directly through sending goodies out to influencers or fans directly, so #gifted takes that manual process and automates it, with people who have actually said they want to receive your items. As the creator has said ‘YES!” to your gift, it’s very very likely they’ll post about your brand. Plus, you get to leave them a review, so they’re highly incentivised to do the collab you’ve both agreed to. That said, of course if you want 100% guaranteed posts, the only way to do that is via payment. In our experience, over 90% of creators that are gifted will post, and we back that up by ensuring anyone who receives a negative review is removed from our marketplace. This is one of the many ways #gifted helps you in a cost effective way to scale your gifting and get your brand out there!

Am I able to set up more than one brand on my account? I work at a PR agency

It is in the pipeline! At the moment, it’s one brand per account. You can either sign up as your PR agency (your logo will show on the gifts) and create gifts for each of your clients, or you can create a unique account for each of your clients (using a different email address at your agency) and add their logo to show on each gift. It's up to you! 

What do I do if an influencer or brand doesn't reply / respond?

We get it, you get busy. And we understand that paid campaigns/engagements can take priority - but we value prompt communication on both sides. When you send a message via #gifted, we send the party an email or push alert, and follow up 3 days later with an SMS if it hasnt yet been read.
If you havent heard back and its been over 3 days, we’d suggest the following steps to nudge things along:
-Send a little reminder in the #gifted app to reply to your last message

-If you’re a brand, check out the influencers social media - perhaps they’ve been sick, or away on holiday. This will help you set your timeframe for reply

If its been more than 10 days, and you’ve tried to follow up and had no success, please get in touch and let us know at hello@hashgifted.com so we can help :)

Who decides what the influencer will post and when?

If you want to dictate exactly what the influencer posts, and give them a specific brief, then that is a paid campaign - head on over to our sister company theright.fit for that. #gifting is about giving your product or service to a creator in exchange for an authentic review in their own style. When you post your gift on #gifted, you select the kind of content you’re open to in exchange - this can include things like tiktok video, IG stories, a reel, or a blog post. You can also chat directly with the creator before decided to collab with them in our inbuilt chat. From there, you send them the product or provide them the service so they can experience your brand and work their magic! We suggest allowing a minimum of 2 weeks from when the influencer receives the product to create any reviews or posts. Don’t forget they have paid engagements and other campaigns on the go, and you want to give them time to really try the product and review it in a meaningful way. We’ll send creators a reminder at the 14 day mark if they havent marked the collab as ‘complete’ so you dont have to follow up, but you’re of course welcome to keep in touch with them in the chat too! It’s always nice for them to receive a note from you to ask how they are liking the product and if they have any questions.

When and how can I leave reviews?

At the end of each collab, we want to hear how it went! There is an opportunity for each party (brand and creator) to review each other. This helps keep the marketplace working seamlessly! There is also the opportunity to leave feedback that comes just to us at #gifted, if you want to let us know something that is just between us ;) 

BRANDS: You can do this at any time for your booked influencers by tapping the Review button next to their profile info.

INFLUENCER: You can review the brand once the gift has been completed. Simply mark the collab as ‘complete’ and a prompt will show in your messages :) 

Where are your influencers based?

#gifted is available for creators to sign up all over the globe! At the moment, about 85% of our creator base are located in Australia. As we launch into new markets this mix will always be changing. 

How many influencers are there in #hashgifted?

We receive hundred of applications each day to join #gifted, and we work hard to curate this to be a great mix that fill all of our clients categories and areas of interest. This number is constantly growing, but we have over 5,000 influencers in the app ranging from micro (1k+)  to macro influencers (2.5m+).

Do I get to keep the product after I help the brand?

You sure do! That’s all yours for doing your authentic review! :) Enjoy!

What happens if a brand cancels the gift but I have already received it?

You get to keep the gift, it's all yours! 

My item never arrived? What now?

Please let the brand know so they can track it down for you. If you have problems contacting the brand, please contact support@hashgifted.com.

What should you write in your pitch to a brand?

To catch the eye of a brand, make sure you write a great proposal. Let the brand know exactly what it is you can offer in exchange for the product or service listed. Keep your message to 3-4 sentences, max. Make it quick and easy for them to see why you’re the right person to collab with, without having to read lengthy details to get to know why. And don't forget to tell them why you & your audience is a good match for their brand!

What can brands use my content/reviews for?

Brands can organically repost your content on their social media as long as they credit you. They must not use your content for any paid advertising, website, newsletter etc without licensing the content and making payment to you. Please contact us if you need assistance.

How do I change the gifting opportunities I see?

We match you with gifts based on your profile, including things like age, gender, interests, areas of expertise, and much more! Please let us know if you see an offer that really doesn't match you, so we can use your feedback to improve our algorithm.

How can I contact the #gifted team?

Need to contact us? Visit hashgifted.com/contact or email us hello@hashgifted.com and send us a note.

Will you have paid collabs too?

We’re all about gifting (hence the catchy company name ;) ) but we will be allowing clients to licence your content through the #gifted platform soon. So you get paid for the use of your content - win/win!

What countries do you operate in?

#gifted is designed to be used world over.

What do I do if an influencer or brand doesn't reply / respond?

We get it, you get busy. And we understand that paid campaigns/engagements can take priority - but we value prompt communication on both sides. When you send a message via #gifted, we send the party an email or push alert, and follow up 3 days later with an SMS if it hasnt yet been read.
If you havent heard back and its been over 3 days, we’d suggest the following steps to nudge things along:
-Send a little reminder in the #gifted app to reply to your last message

-If you’re a brand, check out the influencers social media - perhaps they’ve been sick, or away on holiday. This will help you set your timeframe for reply

If its been more than 10 days, and you’ve tried to follow up and had no success, please get in touch and let us know at hello@hashgifted.com so we can help :)

I haven’t seen any new gifts in my explore?

Everyday there are new gifts to swipe on, matched to your profile parameters including things like where you are based, your follower count, age, gender and interests. Each time a gift is approved, it will appear in the app in real time for you to check out! When you’re all caught up on gifts, you’ll see a screen to let you know you’re at the end of that days gifts, and all you need to do is wait till it refreshes with more gifts. We’ll send you a reminder notification too so you dont miss any goodies!

When and how can I leave reviews?

At the end of each collab, we want to hear how it went! There is an opportunity for each party (brand and creator) to review each other. This helps keep the marketplace working seamlessly! There is also the opportunity to leave feedback that comes just to us at #gifted, if you want to let us know something that is just between us ;) 

BRANDS: You can do this at any time for your booked influencers by tapping the Review button next to their profile info.

INFLUENCER: You can review the brand once the gift has been completed. Simply mark the collab as ‘complete’ and a prompt will show in your messages :) 

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